Our Culture

As a member of the North Shore Healthcare family, our dedicated healthcare professionals strive to deliver quality care to those who have chosen us. Oakwood Health Services goal is to create an environment that affords our residents the opportunity to be a partner in the care they receive, to develop trusting relationships with our caregivers, and to reach their highest level of independence. We are passionate about making our center The Right Choice for you or your loved one.

Oakwood Health Services is a trusted, leading provider of long-term skilled nursing care and short-term rehabilitation in Altoona, Wisconsin. We have been serving Eau Claire, Chippewa, and Dunn Counties since 1983. Our center is nestled in a beautiful wooded setting and conveniently located near Sacred Heart and Luther Hospitals. We are proud to be part of the Eau Claire Chamber of Commerce and serve on several committees that support senior care including: Walk to End Alzheimer’s, Chippewa Family Caregiver’s Alliance, University of Wisconsin-Eau Claire Senior’s American Day, and Sacred Heart Hospital Annual Gala Committee.

Oakwood is passionate about providing superior care and works diligently to be the right choice for families looking for long-term and rehabilitation services. In a recent customer satisfaction survey, we are proud to share that 100% of our residents indicated that their overall experience was good or excellent and they would choose Oakwood Health Services. We are also proud to be on the U.S. News & World Report Best Nursing Home list for 2018.

We recently were awarded a 2019 Silver – Achievement in Quality Award by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL). The Award Program has three levels: Bronze, Silver, and Gold. As a 2019 recipient of the Silver award, Oakwood Health Services can now advance in further developing comprehensive approaches that meet the criteria required for the Gold – Excellence in Quality Award. 

Leadership Team

Executive Director – Jon Richardson

“I enjoy spending time with the residents. They are so interesting and I love to hear about what their life was like in days gone by.”

Business Office Manager–Julie Bender

“I have worked in the health care field for more than 25 years. Caring for our residents is an honor and I really enjoy being able to help and assist with their care.”


“I enjoy activities like bowling down the hallway. I used to be on a bowling league years ago. I had a strike my first try and was the overall winner!”

– Cynthia, previous patient

“The therapy department does a great job. All staff members involved are very motivating. I would come back if I needed therapy again.”

– Bernadine Radle, patient

“Oakwood Villa has been a family affair. My mother and sister had been to Oakwood Villa and said the therapy was fantastic. I worked closely with therapy to increase my ability to walk and gain upper body strength. I recuperated quickly, and was able to return home independently within a few weeks. This is the best facility around.”

– Joan Kroker, rehab graduate